FastEMC

News and Notes

  • You should have received a notice with the information below that is specific to your account. Please use this to help you prepare and start the installation of the ANSI 5010 Upgrade. The information highlighted in red is important, please make sure to follow the directions completely so you will be prepared for the upgrade. If you have not received this letter OR you need to order an Installation CD(mostly needed for dial-up customers), Please call us at 1-800-326-4831 x720 or send us an email at Support@FastEMC.com.     FastEMC Account: 1000 Software Type: HCFA Professional Install Password: 12345
    We have been working all year on the 5010 ANSI release and it's finally time to install the upgrade. All upgrades must be done by  12/31/2011. We will be available during normal business hours [9am to 5pm EST Monday through Friday]. If you need to have the install done after business hours or on the weekend, there will be a charge for After Hours Support. What you will need to do to prepare for the upgrade: 1.    Download the Upgrade at www.FastEMC.com FastEMC ANSI 5010 Professional Update for HCFA customers FastEMC ANSI 5010 Institutional Update for UB customers Download the instruction manual for the corresponding update and review the information and steps required. If you have dial up internet, you can order an Installation CD. Keep in mind that CDs will take 7-10 business days for delivery. Have the installation download or CD ready before your scheduled appointment otherwise your appointment will have to be rescheduled. 2. Process all pending items, upload any files to payers, and download any reports. 3. Make a Back-up before your installation. We are not responsible for any lost data during the upgrade. 4. Plan your Upgrade - Have all the other steps completed and be prepared. a.    Use the instructions for installation that you downloaded and install the software upgrade. b.    Schedule an upgrade appointment - if you do not feel comfortable completing the installation on your own. If you will need help with the installation, please call to set up an appointment.  Time required depends on the speed of your computer and the quantity of data, but expect at least 1 hour. Final Note: Have the 4 digit zip code extensions for your facilities and billing providers either already updated or available to enter as it will be necessary in ANSI 5010 claims.  
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  • Introduction to ANSI 5010 A letter to the FastEMC client base and other interested parties on our progress. Well it will not be long and we will be looking the ANSI5010 transition straight in the eye.  We are hoping we have designed a transition that will be most gentle. Instead of making a hard transition from ANSI 4010 to ANSI 5010, we decided to set this up with extreme flexibility.
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  • Triangle Medical Solutions / FastEMC 4/7/2011 ANSI 5010 – Prepare now for the ANSI 5010 transition by 1/1/2012 1. Make sure your Billing Provider address is not a PO Box but a physical street address. The PO Box address will be entered in a new position as the PAY TO address on your Billing Provider Setup. This change will require changes on all your enrollments with your trading partners (Payers including Clearinghouses, Medicare, etc.) This must be in place before deadline.
    2. Zip codes for Billing Providers and Facilities will need to be given in 9 digit format. These can be collected now and added to your data.
    3. If you provide services that would be classified as Place of Service as HOME, then you will need to get 9 digit zip codes for the Patient Address. In that situation, the Patient address is reported as the Place of Service or Facility where Service is provided.
    4. Billing Provider might need to be reported differently. If your business is setup with a Master NPI which contains additional sub-NPI’s that might be assigned to clinics, labs, or other smaller units in your business, then in the ANSI 5010 the lower level NPI must be reported as the Billing Provider. We will be glad to explain this if my explanation here is not clear enough.
    5. Review any reports you get from your payers – now. Make sure any warnings or notices are researched and handled now.
    6. Read all notices you get from your payers and trading partners. We will try to collect any information we find that can be handled now so you can take steps now to be ready.
    www.getready5010.org  
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  • It is very important to keep track of the progress of your processed claim batches. Each batch is assigned a batch number and it is printed on your Transmission Report. *keep a ledger including the submission and batch number of each batch created. *note the date the batch was uploaded. *note when the clearinghouse sent acknowledgement receipt and it was accepted and approved. *write down when you receive an EOB for that batch. *and finally, and this is the most important step. Note when you have received payment for that batch. In most cases, this cycle should take under 14 days. But you may have Payers that take much longer and it is important to keep records so you know what is outstanding and can follow up on your payments.
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  • Version 2.8 of the Medicare Remit Easy Print (MREP) software is available for download at: http://www.cms.gov/AccesstoDataApplication/02_MedicareRemitEasyPrint.asp on the Centers for Medicare & Medicaid Services (CMS) Web site.

    There are two new Medicare Secondary Payer (MSP)/Non-MSP Claims Reports. The MSP Claims Report identifies the X12 835V4010A1 and V5010 claims, within a remittance, that were processed by Medicare as secondary. The Non-MSP Claims Report identifies the X12 835V4010A1 and V5010 claims, within a remittance that were processed by Medicare as primary.

    Since changes are being made to the MREP software, the updated Claim Adjustment Reason Codes/Remittance Advice Remark Codes file (Codes.ini file) is included with version 2.8 of the MREP software.

    Note:  If you have problems accessing the hyperlink in this message, please copy and paste the URL into your Internet browser.
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  • Please make sure that your NPI number is registered with a physical address. Any claims associated with an NPI number that is registered to a P.O Box, will not be accepted after January 1st, 2012.
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  • DME Customers using Dial-Up internet access will need to select a clearinghouse to continue to submit DME claims to Medicare after April 2011. Since November 2010 they have been reducing the lines available for the dial-up which may make it difficult to get a connection. So please do not wait, let’s get your claims going through a clearinghouse.
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  • We are diligently working on the ANSI 5010 release for installation in the second or third quarter of 2011, well before the January 2012 deadline. We will keep you posted and you will receive information about the upgrade as it is released.
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  • Premium Support gives you priority service which can be helpful if you have a tech onsite or have a critical issue that just cannot wait.
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Satisfied Clients

Thousands of doctors and institutions use FastEMC for all their insurance claims. FastEMC has been in business transmitting claims since 1989.

We offer over 16 years experience in the healthcare industry; so whether you're dealing with HCFA or UB, Chiropractic or DME, or literally any payer out there, we can make sure that you get paid and that your process is as efficient and cost-effective as possible.

Real customer experiences

Facilities are getting their money a lot faster than before, we were waiting 2 to 3 months.
Sherri Peck, Beech Grove Meadows, Beech Grove, Indiana
I think you are absolutely 100% at what you do. You always handle me well, you are very professional, and I appreciate all the time you have spent with me. I just want to thank you for everything that you've done for me.
Steven Rosenberg, M.D., Northbrook, Illinois
As always, I am thrilled when you help me because you always get me up and running.
Janet Paunwar, Lincoln Pedic Clinic, Fort Wayne, Indiana
Your support specialist talked me through setting this up on a new computer and was absolutely wonderful. She returned my calls immediately and was great to work with.
Physical Therapy Group Practice
In my 35+ years working with technical support people, [your support supervisor] is by far the best I have ever worked with. She has everything you could ask for in a tech support person. She is very knowledgeable, quickly understands the problems, explains things clearly and is most tolerant. It is such a delight to have one's telephone requests responded to very quickly and multiple later calls answered very quickly too.
Clinical Psychologist, Chicago
Your customer service effort has been outstanding. Thank you!
Hospital / Behavioral Center
The FastEMC program has met all medical requirements for all payers for many years.
Illinois/Michigan FastEMC user
[FastEMC is a] fast and efficient method of entering Medicaid data for services rendered to patients. [It's an] easy and quick way to verify if data is transmitted correctly, and if not, bad data is isolated on the report for our instant correction.
Medicaid Transportation Provider
Working with FastEMC and especially Customer Support is the greatest. Your support personnel are the most patient and have assisted us professionally.
Private Practice Physician
[FastEMC is an] easy-to-use format for submitting claims.
Ambulance Service Provider
Thanks for helping us out all the time!
Ph.D. specialist, Chicago
I'm new, but the support has been phenomenal. I email a question, and I get an unbelievably quick response! WOW! Thank you so much for all your help!
Pediatric Practice, Highland Park, Illinois
Thanks for your patience!
Mary Ellen Morgan, staff of Richard Brown, D.O., West Winfield, New York
I would just like to compliment your support supervisor. She is a very patient and helpful support person. I often dread any new changes, but she walks me through and makes all my apprehension disappear. I hope you appreciate her on your end as much as I appreciate her on my end.
Linda DeLorenzo, staff of Edward Mann, M.D., Chicago Ridge, Illinois
I want to tell you again how much I appreciate what you do. Thank you!
Douglas Zeman, M.D., Chicago, Illinois
 

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