If you have not received this letter OR you need to order an Installation CD(mostly needed for dial-up customers), Please call us at 1-800-326-4831 x720 or send us an email at Support@FastEMC.com.
FastEMC Account: 1000
Software Type: HCFA Professional
Install Password: 12345
We have been working all year on the 5010 ANSI release and it's finally time to install the upgrade. All upgrades must be done by 12/31/2011. We will be available during normal business hours [9am to 5pm EST Monday through Friday]. If you need to have the install done after business hours or on the weekend, there will be a charge for After Hours Support.
What you will need to do to prepare for the upgrade:
1. Download the Upgrade at www.FastEMC.com
FastEMC ANSI 5010 Professional Update for HCFA customers
FastEMC ANSI 5010 Institutional Update for UB customers
Download the instruction manual for the corresponding update and review the information and steps required.
If you have dial up internet, you can order an Installation CD. Keep in mind that CDs will take 7-10 business days for delivery. Have the installation download or CD ready before your scheduled appointment otherwise your appointment will have to be rescheduled.
3. Make a Back-up before your installation. We are not responsible for any lost data during the upgrade.
4. Plan your Upgrade - Have all the other steps completed and be prepared.
a. Use the instructions for installation that you downloaded and install the software upgrade.
b. Schedule an upgrade appointment - if you do not feel comfortable completing the installation on your own.
If you will need help with the installation, please call to set up an appointment. Time required depends on the speed of your computer and the quantity of data, but expect at least 1 hour.
Final Note: Have the 4 digit zip code extensions for your facilities and billing providers either already updated or available to enter as it will be necessary in ANSI 5010 claims.



